Effective Date: Aug 6, 2026
This Refund Policy governs purchases of digital educational programs, digital templates, spreadsheets, cheat codes, and associated downloadable materials sold by Skillscend via skillscend.io
. All current offerings are provided on a one-time payment basis with no recurring subscriptions or automatic renewal fees.
For inquiries, support, or refund requests, contact us at support@skillscend.io. We strive to evaluate and respond to all formal communications within 24 to 48 business hours.
1. Scope and Conditional Guarantee
By completing an order, checking any required acknowledgment box at checkout, or accessing digital materials hosted by Skillscend, you confirm that you have read, understood, and agreed to this Refund Policy.
Our voluntary refund guarantee applies solely to our online video training course under strictly conditional criteria. Standalone digital downloads, templates, workbooks, formula lists, and cheat codes are strictly non-refundable once access or delivery has been initiated.
2. Delivery and Immediate Access
Skillscend delivers digital access immediately upon payment authorization:
- Delivery occurs at the moment automated welcome and access credentials are sent, access links are generated, or a user account is provisioned.
- Delivery is legally considered fulfilled regardless of whether the customer chooses to open the correspondence, log into the learning platform, stream video lessons, or download attached resources.
- You are responsible for supplying an accurate, deliverable email address at checkout and verifying spam, junk, and promotional folders.
3. 7-Day Course Refund Policy
Skillscend offers a 7-day conditional guarantee exclusively on the primary Excel Mastery Course:
- Timeframe: Complete refund requests must be delivered in writing within 7 calendar days of the original purchase timestamp. Requests submitted beyond day 7 will not be considered under any circumstances.
- Participation Requirement: Because this is an action-driven training program, voluntary refunds require documented proof of active participation:
- Verification that you completed at least 15% of the course curriculum.
- Dated screenshots or working practice files showing that you attempted to implement the exercises or techniques taught.
- A concrete explanation detailing which lesson failed to meet expectations, what specific practical outcome was reasonably anticipated, and what actual result occurred.
Ineligible Grounds for Course Refunds:
Voluntary guarantees do not apply to:
- Change of mind, buyer’s remorse, or personal lack of interest.
- Lack of time or scheduling conflicts.
- Personal, technical, or financial circumstances unrelated to course access.
- Failure to implement provided materials.
- Information found elsewhere on third-party public platforms.
4. Digital Products, Templates, and Bonuses (No-Refund Policy)
All digital assets other than the course curriculum are strictly final sale and non-refundable once delivered or accessed:
- Templates & Standalone Downloads: Excel workbooks, dynamic dashboards, pre-built trackers, and spreadsheet templates cannot be refunded.
- Resources & Cheat Codes: The Magical Excel Workbook, 220+ MS Excel Cheat Code, and Essential Excel Formulas assets (along with any other bonus digital materials) are immediate-consumption digital products and carry a zero-refund policy.
- Bundled Offerings: If a purchase bundles course access with digital downloads, bonuses, or templates, only the eligible course component may be reviewed under the 7-day conditional policy. The standalone value attributed to digital files, workbooks, and templates is entirely non-refundable.
5. Technical Issues
If you encounter technical impediments with accessing lessons, streaming video content, or opening digital attachments:
- You must notify support@skillscend.io with detailed evidence (such as screenshots, error messages, browser versions, and device specifications).
- You must follow reasonable technical troubleshooting directives provided by our support team.
- Technical issues that can be resolved via standard technical support or file re-delivery do not constitute eligible grounds for an immediate voluntary refund.
6. Processing Fees and Deductions
Where a voluntary or discretionary goodwill refund is approved by Skillscend, the refund amount will be reduced by the non-recoverable transaction processing fee retained by our payment processors (e.g., Stripe, PayPal):
- For standard card transactions, this deduction typically includes approximately 2.9% + $0.30 USD (or equivalent in other currencies).
- Fee deductions do not apply to verified accidental duplicate transactions or where prohibited by governing consumer protection laws.
7. Accidental Duplicate Transactions
If an accidental duplicate order occurs:
- Contact our support team within 48 hours of purchase.
- Upon verification that the second order was a simultaneous accidental transaction, the duplicate transaction will be refunded in full without processing fee penalties.
- Intentional purchases of additional seats or licenses for colleagues or third parties are not classified as duplicates.
8. Unauthorized Transactions and Third-Party Purchases
A voluntary refund is not granted solely on the assertion that a colleague, family member, spouse, or minor performed the transaction:
- Transactions executed using authorized payment instruments, shared devices, or saved payment details are treated as authorized by the account holder.
- Legitimate claims of credit card fraud or unlawful identity theft must be reported through standard banking channels under applicable financial regulations.
9. Chargebacks and Payment Disputes
We encourage reaching out directly to support@skillscend.io before initiating an external bank dispute or card chargeback:
- When a payment dispute or chargeback is lodged, access to all Skillscend courses, resources, accounts, and bonus assets is immediately suspended pending the outcome.
- Skillscend submits all relevant transactional documentation to the card networks and banking institutions, including checkout logs, IP logs, digital delivery notices, platform login timestamps, and accepted terms of service.
- Threatening or submitting frivolous or fraudulent chargebacks may result in permanent termination of platform access, reporting to payment risk databases, and collection actions where permitted by law.
10. Consumer Protection Rights
Nothing in this Refund Policy excludes, restricts, or modifies statutory consumer guarantees, cancellation rights, or mandatory remedies established by local laws that cannot be contractually waived (including applicable EU/EEA, UK, or Australian consumer rights for faulty or incorrectly described digital content).
Where statutory withdrawal rights apply to immediate digital downloads, such rights may expire once performance has begun with your prior express consent and acknowledgment during checkout.
11. Submitting a Refund Request
To submit a refund request within the valid 7-day course guarantee window:
- Email support@skillscend.io from the email address entered at checkout.
- Use the subject line:
Refund Request - [Your Order Number]. - Provide:
- Full Name
- Order Number & Purchase Date
- Description of the issue
- Documented evidence of course participation (lesson completion progress, exercise screenshots, and specific explanations)
Incomplete requests or requests submitted outside the 7-day window will be rejected.